Exchange & Refund Policy

At Essaint, we want you to be fully satisfied with your order. If there’s any issue with your item, we’re here to help.

Exchanges

We offer exchanges within 7 days of receiving your order.

Items are eligible for exchange if:

• The size does not fit
• The item is unworn, unused, and in its original condition
• All tags and packaging are still intact

Refunds

Refunds are only accepted in the following cases:

• The product arrives damaged
• The wrong item was received
• The item has a manufacturing defect

To request a refund, customers must contact us within 48 hours of receiving the order and provide clear photos showing the issue.

Once the issue is reviewed and approved, the refund will be processed accordingly.

Non-Refundable Items

We do not offer refunds for:

• Size issues after use
• Change of mind
• Products that have been worn, washed, or damaged after delivery

Important Notes

• Exchange shipping fees may apply depending on the case
• Essaint reserves the right to refuse exchanges or refunds that do not meet the conditions above

For support or assistance, contact us on WhatsApp at +961 71 236 353.